CONTACT:

If you have questions or concerns you can:

1. Open a ticket.
2. Email us: support@mysbuyinggroup.com. only if account is blocked.
3.Phone us: (718) 484-4253.

 

CHAT:

Only if your account is blocked and you can't open a ticket, click the chat button on the top right and wait for an operator to respond (response time may vary).

 

PROFILE & NAME:

Click on profile, profile details, and add/change the data,then click save in the bottom right corner, and use the referral link to refer a friend.

 

CHANGE PASSWORD:

To change your password, click on profile, password,then click save in the bottom right corner.

 

VIEW MY RECEIPTS:

To view your receipts, go to dashboard, or the side tabs, click on receipts (Please note that receipts are fully updated only after the merchandise is received).
 

PAYMENTS:

To view payments, go to dashboard, or the side tabs, click on payments(Please note that payments amounts are fully updated only After your merchandise and quantity is verified).
 

REQUEST A CHECK:

To request a check, go to dashboard, or the side tabs, click on request check. If your check request covers your entire "balance", only one request can be made. You may request multiple checks so long as they combine to equal all or less than your total balance.

 

ADD ALIASES:

Go to the dashboard,or the side tabs and click on Aliases, on the bottom left click add, a new line will be added above, click below name, add the new alias and click accept.

 

VIEW DEALS:

Deals are sent out via email as they become available, some can also be found on the portal.
 

CHANGE SCREEN SETUP:

Click on the toggle button on the bottom right hand side of the screen, while in deals.

ORDER MANAGEMENT:

Paste your tracking numbers in the box, and click submit, you can then follow the tracking and check for errors.

 

ANALYTICS:

Let you see, all your total, tracking numbers, and items received.

 

TICKETS:

To create a ticket for all your support needs, for example, a website issue, to submit a return label, or a billing discrepancy etc, click create new, select the subject, fill out the information, and click create ticket.

 

DROP OFF:

We are currently only receiving goods at our DE warehouse.